RETURN POLICY:

  • Merchandise must be returned within 30days
  • Return form must be included
  • Merchandise must have all original tags attached
  • Items must be in their original form (NOT worn, altered, or washed).
  • We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage
  • Black Russian Label does not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice to shop@blackrussianlabel.com before sending the item back.
  • Use of pre-paid return shipping labels will incur a $7.00 shipping charge, which will be deducted from your return.
  • You may use a shipper of your choice for a full refund, less the original shipping cost. To insure we receive your return/exchange please request a tracking number from your shipper.
  • We are not responsible for lost returns or exchanges.
  • Original shipping and handling charges are not refundable
  • All Refunds are issued to the original payment method

      EXCHANGES:

      Please note that we are only able  to exchange items for a different color/size of the same item. You can place a new order if alternative items are required, and simply return the original item to us for a refund.

      • Securely repackage your merchandise. Cover or remove any original mailing address label or shipper barcodes from package
      • Affix prepaid shipping label to package
      • Drop off your package to your nearest UPS location or call 1-800-PICK-UPS (742-5877)
      • Please keep bottom tracking portion of the label for your records and tracking
      • PLEASE NOTE: If the item you wish to exchange is out of stock, a refund will automatically be issued to the original purchasing credit card and you will be notified via email.

          PRE-PAID RETURN PROCESSING:

          • Securely repackage your merchandise. Cover or remove any original mailing address label or shipper barcodes from package
          • Affix prepaid shipping label to package
          • Drop off your package to your nearest UPS location or call 1-800-PICK-UPS (742-5877)
          • Please keep bottom tracking portion of the label for your records and tracking
          • PLEASE NOTE: Pre-paid return shipping labels will incur a $7.00 shipping fee, which will be deducted from your return. Otherwise you may use a shipper of your choice for a full refund, less the original shipping cost. To insure we receive your return/exchange please request a tracking number from your shipper. We are not responsible for lost returns or exchanges.

              NON-PREPAID RETURN PROCESSING:

              • Securely repackage your merchandise. Cover or remove any original mailing address label or shipper barcodes from package
              • Please send your return to:
                ATTN:  Joanna de’Shay
                610 East Bell Road , Suite #2137
                Phoenix, Arizona 85022-2393
              • Ship your package with your choice of shipper. To insure we receive your return/ exchange, please request a tracking number and insurance from your shipper. We are not responsible for lost returns/exchanges with outside shippers.