FAQ

HOW DO I PLACE AN ORDER?

Select an item you like then select size and click on "add to bag" then continue shopping until you are ready to complete your purchase. Then, click “Proceed to Checkout” to confirm your items. After you have made any changes and updated the quantities as desired, click “Check Out" to complete your order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Visa
MasterCard
American Express
PayPal
Promotion codes cannot be retroactively applied.

AVOID FRAUD: An order confirmation with a copy of your drivers license and credit card may be required before processing an order. Order confirmations are to protect you against fraud.

WILL I BE CHARGED TAX?

We are required to collect sales tax for the state of Arizona only. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped.

HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?

You will receive an email confirmation shortly after your order has been placed. Please allow up to 2 business days for order processing. Feel free to contact us direct with any questions from 9:00am-4:00pm, PST, via email at shop@blackrussianlabel.com

CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT IS SUBMITTED?

Once your order has been submitted, we begin processing your order, which entails a number of steps. During this time we cannot add or remove items from your order.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order. Blackrussianlabel.com wants to ensure that you are completely satisfied with your shopping experience, but in case there is a problem, we gladly offer easy returns.

WHAT IF AN ITEM IS OUT OF STOCK?

If an item is out of stock, you will be not be allowed to order said item and when selected the item will state "out of stock".  Please select the next size up as often only a specific size of "out of stock".

CAN YOU GIFT BOX MY ORDER?

Unfortunately, we are unable to gift-wrap at this time. We apologize for any inconvenience.